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Please be aware however that we are unable to consider the following:
1) Complaints against members whose profiles have been deactivated for more than 30 days at the time of complaint submission
2) Complaints related to Live Chat that took place more than 30 days prior to the date of complaint submission
3) Complaints related to video services that took place more than 7 days prior to the date of complaint submission
4) Complaints related to Live chat invitations received more than 7 days prior to the date of complaint submission
5) Complaints against members with whom there has been no correspondence for 30 days and the matter of the complaint concerns an issue that occurred before the date of the last communication
6) Complaints related to communication outside of Anastasia Date
7) Complaints related to photos of Flowers and Presents deliveries received more than 7 days prior to the date of complaint submission
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9) All requests, questions or comments should be addressed via Customer Support. You can contact us through any of the following channels: our Toll-free number, Live Support or by sending a message on the website.
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