Safety Tips

1. Never send any money to another member..
2. Conduct video chats with your partner once in a while.

Scam and reimbursements

1. A member who misidentifies themselves. (i.e., someone who uses another member's profile without permission to communicate with you). We will reimburse all credits incurred communicating with this member.
2. A member requests money or expensive gifts from you. We will reimburse all credits spent communicating with this member and ban the member permanently.
3. A member deliberately misrepresents some details in their profile: age, children, gender, marital status or language level. We will reimburse all credits you incurred communicating with this member and ban the member permanently.

Not a scam

1. Some mistakes occurred in the translation of a letter.
2. If a member doesn’t answer all questions in an email.
3. If on any level of your communication, the member takes the decision to stop developing your relationship.
4. If a member has photos of relatives, friends, ex-partners and other personal info posted on any social network.
5. If a member wears rings on their fingers. Wearing rings does not mean a person is married, regardless of which finger it is on.
6. If a member uses a nickname.

Exploitation and Human Trafficking

We uphold a zero-tolerance policy against any form of exploitation or human trafficking. This includes:

1. Content that exploits individuals in a sexual or violent manner, particularly minors under the age of 18.
2. Content that solicits, promotes, or facilitates human trafficking, including sexual exploitation, forced labor, or modern slavery.
3. Content that uses the platform to coerce or solicit illegal activities, such as prostitution or escort services.

We actively collaborate with law enforcement and anti-trafficking organizations to investigate and address such violations. Users are encouraged to report any suspicious behavior or content immediately.